lundi 21 mars 2016

Video Email Marketing: 8 Nuts & Bolts Steps to Remember

“Video Email Marketing offers a return 280% higher than traditional direct mail.”

– Gartner Research

Today’s cluttered digital landscape makes it a tough challenge to capture consumers’ attention and hang on for more than a split-second. Mixing up your mediums for repeated exposure through preferred channels can up the odds a lot. One method, incorporating video into email marketing, has proven itself to be among the most potent ways to increase email engagement, breaking through that clutter and demanding attention.

But behind that success are some nuts & bolts rules that can make or break a campaign’s success. Here are the eight top points to consider when trying to reach customers and build relationships with video email marketing:

  1. Video Length:

Shorter is better. Keep your video under 60 seconds.

  1. Content:

Make sure your video resonates with your audience and is relevant to your product or service.

  1. Format:

Use a format that supports both web and mobile video. Smartphones and tablets are too common to ignore. So make sure your video plays in both HTML5 and Flash.

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  1. Email Design:

Design your email so that video is the primary focus and is positioned above the fold. Your video should be up to 400 pixels wide. Your email should concisely state “what’s in it for them” and why they should watch the segment.

  1. Lead Generation:

Consider adding a URL to the video to create immediate engagement and take viewers to your landing page. Or add a form right on to the video which viewers can use to subscribe directly to your mailing list.

  1. Subject Line:

Your subject line copy should include the word “video” and tie into the segment’s subject matter.

  1. Landing Page:

Design a landing page to create continuity. In other words, keep the audience with you. Don’t send them to YouTube!

  1. Tracking:

Be sure to track open rates, play rates, shares, etc., and compare them to your traditional email campaigns.

Find out how to put video and all of the power of email marketing to work for your business, read StreamSend’s Agency Email Marketing Guide.

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Video Email Marketing: 8 Nuts & Bolts Steps to Remember

Idris Elba In Side By Side Photo As Shere Khan In Jon Favreau’s Jungle Book

jungle0001

This is not your children’s cartoon version. Disney has released a series of photos of the cast of Jon Favreau’s upcoming “The Jungle Book” film. The shots include the actors paired with their CG animals and include Scarlett Johansson as Kaa, Giancarlo Esposito as Akela, Ben Kingsley as Bagheera, Christopher Walken as King Louie, Lupita Nyong’o as Raksha, and Idris Elba as Shere Khan.

While trailers for Jon Favreau’s upcoming take on The Jungle Book largely indicate Neel Sethi’s Mowgli as the only human character on screen, the film is stacked with an impressive voice cast behind the movie’s many animal characters. And a new set of cast photos pairs those familiar faces (and voices) with their animal counterparts.

THE JUNGLE BOOK - Akela is the strong and hardened alpha-male wolf who shoulders the responsibility of his pack. He welcomes Mowgli to the family, but worries he may one day compromise their safety. "Akela is a fierce patriarch of the wolf pack," says Giancarlo Esposito, who voices the character. "He believes the strength of the pack lies in what each and every wolf offers. He's a great leader, a wise teacher." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – Akela is the strong and hardened alpha-male wolf who shoulders the responsibility of his pack. He welcomes Mowgli to the family, but worries he may one day compromise their safety. “Akela is a fierce patriarch of the wolf pack,” says Giancarlo Esposito, who voices the character. “He believes the strength of the pack lies in what each and every wolf offers. He’s a great leader, a wise teacher.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK - Bagheera is a sleek panther who feels it's his duty to help the man-cub depart with dignity when it's time for him to leave his jungle home. "Bagheera is Mowgli’s adoptive parent," says Ben Kingsley, who lends his voice to Bagheera. "His role in Mowgli’s life is to educate, to protect and to guide. My Bagheera was military—he’s probably a colonel. He is instantly recognizable by the way he talks, how he acts and what his ethical code is." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – Bagheera is a sleek panther who feels it’s his duty to help the man-cub depart with dignity when it’s time for him to leave his jungle home. “Bagheera is Mowgli’s adoptive parent,” says Ben Kingsley, who lends his voice to Bagheera. “His role in Mowgli’s life is to educate, to protect and to guide. My Bagheera was military—he’s probably a colonel. He is instantly recognizable by the way he talks, how he acts and what his ethical code is.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK - Kaa is a massive python who uses her voice and hypnotic gaze to entrance Mowgli. The man-cub can't resist her captivating embrace. "Kaa seduces and entraps Mowgli with her storytelling," says Scarlett Johansson. "She's the mirror into Mowgli's past. The way she moves is very alluring, almost coquettish." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – Kaa is a massive python who uses her voice and hypnotic gaze to entrance Mowgli. The man-cub can’t resist her captivating embrace. “Kaa seduces and entraps Mowgli with her storytelling,” says Scarlett Johansson. “She’s the mirror into Mowgli’s past. The way she moves is very alluring, almost coquettish.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK - King Louie is a formidable ape who desperately wants the secret of Man's deadly "red flower"--fire. He's convinced Mowgli has the information he seeks. "King Louie is huge--12 feet tall," says Christopher Walken, who voices the character. "But he's as charming as he is intimidating when he wants to be." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – King Louie is a formidable ape who desperately wants the secret of Man’s deadly “red flower”–fire. He’s convinced Mowgli has the information he seeks. “King Louie is huge–12 feet tall,” says Christopher Walken, who voices the character. “But he’s as charming as he is intimidating when he wants to be.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK - Lupita Nyong'o voices Raksha, a mother wolf who cares deeply for all of her pups—including man-cub Mowgli, whom she adopts as one of her own when he's abandoned in the jungle as an infant. "She is the protector, the eternal mother," says Nyong'o. "The word Raksha actually means protection in Hindi. I felt really connected to that, wanting to protect a son that isn’t originally hers but one she’s taken for her own." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – Lupita Nyong’o voices Raksha, a mother wolf who cares deeply for all of her pups—including man-cub Mowgli, whom she adopts as one of her own when he’s abandoned in the jungle as an infant. “She is the protector, the eternal mother,” says Nyong’o. “The word Raksha actually means protection in Hindi. I felt really connected to that, wanting to protect a son that isn’t originally hers but one she’s taken for her own.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK - Voiced by Idris Elba, Shere Khan bears the scars of man, which fuel his hatred of humans. Convinced that Mowgli poses a threat, the bengal tiger is determined to rid the jungle of the man-cub. "Shere Khan reigns with fear," says Elba. "He terrorizes everyone he encounters because he comes from a place of fear." Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

THE JUNGLE BOOK – Voiced by Idris Elba, Shere Khan bears the scars of man, which fuel his hatred of humans. Convinced that Mowgli poses a threat, the bengal tiger is determined to rid the jungle of the man-cub. “Shere Khan reigns with fear,” says Elba. “He terrorizes everyone he encounters because he comes from a place of fear.”
Photo by: Sarah Dunn. ©2016 Disney Enterprises, Inc. All Rights Reserved.

Directed by Jon Favreau, The Jungle Book offers an all-new, live-action/CGI epic adventure about Mowgli (Neel Sethi), a man-cub who’s been raised by a family of wolves. But Mowgli finds he is no longer welcome in the jungle when fearsome tiger Shere Khan (Idris Elba), who bears the scars of Man, promises to eliminate what he sees as a threat. Urged to abandon the only home he’s ever known, Mowgli embarks on a captivating journey of self-discovery, guided by panther-turned-stern mentor Bagheera (Ben Kingsley), and the free-spirited bear Baloo (Bill Murray).

Along the way, Mowgli encounters jungle creatures who don’t exactly have his best interests at heart, including Kaa (Scarlett Johansson), a python who’s seductive voice and gaze hypnotizes the man-cub, and the smooth-talking King Louie (Christopher Walken), who tries to coerce Mowgli into giving up the secret to the elusive and deadly red flower: fire.

The film itself opens April 15th.

Are you excited for the film? Sound off below in the comments section.

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Idris Elba In Side By Side Photo As Shere Khan In Jon Favreau’s Jungle Book

Why The Status Quo is Your Most Challenging Competitor in B2B Sales

First of all, let’s look at what the status quo is, and why companies stay with it.status quo1

From Wikipedia – “meaning the existing state of affairs. It is a commonly used form of the original Latin “status quo” – literally “the state in which”. To maintain the status quo is to keep the things the way they presently are.”

The status quo is always your biggest competitor in any B2B selling situation. In fact, CSO Insights, the venerable sales research firm, has consistently found that over 50% of forecasted sales opportunities are not closing at the time, and for the value expected, if at all.

Going further into their research, they have stated that almost all of these losses were because the prospect decided to do nothing. The prospect did not go to a competitor.

These NO DECISIONS are utilizing an enormous amount of sales and marketing time, which is ending up being wasted.

Why Companies Remain with the Status Quo

For three years in a row, the benchmark and advisory firm Sirius Decisions has reported that the number one revenue inhibitor, in complex B2B sales environments, continues to be the vendor’s inability to communicate value.

One of the reasons, that these vendors haven’t succeeded in conveying their value, is that most of the effort has been spent focusing on the value of their solutions, and not on the cost to the prospect dealing with the problem.

There are a number of reasons companies will stay with the status quo, instead of going with your solution. Let’s have a look at some of them.

1. They don’t see the value of changing

I. You haven’t made a strong enough value proposition for them to change.

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I find this to be the number one contributor to companies losing sales, and most often to the status quo. There are a number of reasons for this happening.

Many companies don’t really know what their value proposition really is. I see companies stating motherhood and apple reasons like,
i. You will get better productivity with our solution
ii. We have helped many others get a greater benefit
iii. We listen to what our clients tell us
iv. And all the other ridiculous statements that mean absolutely nothing to your prospect.

I see so many companies with statements like these that no wonder companies don’t buy. Your value proposition has to have two key elements to it.

1. It must show some number, usually a percentage, of the amount of savings, profit, revenue and/or productivity gained. You need to work these numbers out for each client. But there should be some correlation with other clients, to make your job easier.
2. You need to work with your prospect, through investigative questioning, what his/her personal reasons and objections are for changing or not changing. As I always say – get to NO, before your get to yes. This saves your sales force and marketers an inordinate amount of time.

This doesn’t mean you give up on a prospect, if you truly believe you can help them. But this is where the nurturing process takes over, until they realize they do need it, or you realize that they will never be a customer.

II. You haven’t explained the Cost of Inaction (COI).

This is really a corollary of your value proposition. Your value proposition should have, as part of its statement, this part of the proposition. This should be part of your questioning; understanding what happens if they don’t take action. And what are the consequences both to him/her personally, and to his/her company, from inaction?

2. They feel your solution is too risky.

This follows on from not having the right value proposition. You need to explain the risks of both implementing and not implementing your solution.

There is one risk of not implementing which is easy to overcome. This risk in when a government legislates something that must be carried out by each company, or they risk getting a huge fine, or possibly even going to jail. Sarbanes Oxley was such a piece of legislation.

The other risk has two different aspects to it.

i. Your solution may carry some implementation risk. It may be a major implementation that takes quite a bit of time and resources to implement, like an ERP system. You need to step them through each stage and let them know the responsibilities from both your team and their team. This will help mitigate this risk factor.
ii. Again, you need to reinforce the cost of inaction (IE: the risks of inaction) to both them personally and to their company.

3. They just implemented another similar solution.

When I worked for IBM, waaay back in the 70’s, if you found that a prospect had just implemented a competitive solution, you were not allowed to talk to that company for a full year after implementation. If you did talk to them, you were fired on the spot.

There are a number of reasons for this, but mostly because you should never disparage a competitor. And, you are wasting an awful lot of time, both yours and your company’s time by chasing them. The prospect is going to see how their decision and implementation works out, before they look at another solution.

So, keep them in the pipeline by showing them what you are doing through communication pieces, just in case something goes wrong. But do not ask to see them for at least a year.

4. Other projects are taking up the resources needed.

This is a very real problem that happens more often than not. And it is a big factor that contributes to many status quo losses. However, with the right questioning techniques, you should be able to ascertain if this is happening or not, within your first interview with the prospect.

5. They really don’t have the money right now.

This may also be the case. There a number of reasons for this.
i. You are talking to the wrong person. You need to have your first meeting with the person that has enough influence, to reach into a corporate budget, if he/she thinks the value is there for them to move.
ii. They may have tied up all of their money and other resources on another project.
iii. They may be looking at acquisitions, or being acquired, and therefore are not prepared to do anything until these situations are completed.

As you can see, there are many factors you have to think about, when you are prospecting and talking to a company about your products and services.

However, with the right questioning techniques, you will discover this early on in the process. Then you know whether you should proceed with them as a prospect; put them on the back burner for a while, but with constant communication pieces; or realize they will never be a legitimate prospect.

Get to NO before you get to Yes and you will save yourself and your company a lot of time, money and energy.

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Why The Status Quo is Your Most Challenging Competitor in B2B Sales

4 Common Mobile Advertising Mistakes to Avoid at All Costs

Not getting the results you want from your mobile marketing efforts?

The ever-evolving mobile advertising industry sure is a tough one in which to keep up, so rest assured that you’re not alone in your disappointment and frustration. But what if I said your mobile advertising problem isn’t the industry, but, well, you?

There, I said it. You’re doing it wrong.

Of course, I’m not singling you out completely.

It’s hard for all marketing and advertising professionals to adjust to the constant innovations and trends in mobile ad technology. But staying on top of these advancements isn’t the only reason why your mobile ads are failing to perform well.

You (and your competitors) are likely making some pretty common mobile advertising blunders. So, why not discover how to one-up the competition by cramming your brain with some useful knowledge for once?

Before putting even more time, energy and money in your brand’s ineffective mobile ad efforts, make sure you’re avoiding these common mobile advertising mistakes, then begin implementing a smarter strategy — right now.

Mobile Advertising Mistakes You Need to Stop Making Now

1. Not Ditching Desktop Ads

I’m sorry, is this 2006 or 2016?

If you haven’t tossed away the ineffective mobile ad strategy of reformatting desktop ads to create new ads for mobile, you, my friend, are making a big advertising faux pas.

Sadly, this is a common mistake that marketers continue to make. Sure, it may look like a cheaper way to reach your mobile audience, but this mobile ad type makes your company look cheap, too (and not to mention, seriously outdated!).

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Attempting to fit desktop creative onto mobile is a severely ineffective mobile ad strategy in today’s fast-paced mobile ad sector. Plus, your tech-savvy consumers expect more out of you. And in terms of advertising results, you should also expect more! Mobile-first ad formats have been a game-changer in recent years, and less likely to be blocked by mobile users.

So rethink this ancient advertising strategy, pronto.

2. Favoring Mobile Web Advertising Over In-App

Congratulations! You’ve finally decided to make your company’s website mobile-friendly. I, as well as your customers, applaud your sharp tech skills.

But here’s the deal: while you will impress and engage more consumers with a mobile website, your company’s mobile ads likely aren’t reaching anyone.

This is because many brands are making the mistake of allocating a significant portion of their marketing and advertising budgets to mobile web. With nearly 90 percent of consumers’ online mobile time being spent in-app, you have got to make sure your ads are there for them to see.

Mobile apps offer the digital marketing industry a more scalable, engaged place to reach the right customers’ eyes — and hearts. Advertisers can now use mobile apps to better understand consumer behavior, their feelings and intentions which makes for a more native, seamless experience for every unique user.

Mobile web advertising can certainly have its place depending on the needs of the campaign, but in general in-app advertising should be the primary focus — not mobile browsers.

3. Focusing on the Wrong Target Audience

Now that you’ve decided to use your mobile advertising dollars for in-app mobile ads, you want your advertisements to reach the right customers, right?

Of course you do.

Nobody likes wasting money, but you will if you don’t select the right consumers to target. Surprisingly, many companies are diving into murky waters, never having a clear indication of whether or not they are targeting the right people floating around in the massive consumer pool.

Worse yet, they aren’t looking beyond their in-house analytics experts to outside partners who can help them get the most of their in-app mobile advertising efforts.

Mobile data management platforms (DMPs) are instrumental tools that companies can use to employ programmatic technology which tracks marketing data in real-time; including user behavior, types of devices consumers use, ages, genders, incomes, purchase histories and more.

Because DMPs track these stats for you instantaneously, the technology can help your brand tell your story to the right audience, consistently — leaving you with more time for other important tasks.

With this type of constant exposure to the correct audience, your mobile ads are almost guaranteed to perform better than competitors who aren’t utilizing mobile DMPs.

4. Allowing Results Measurement to be An Afterthought

Well, isn’t that nice? Now your brand is getting more relevant clicks on mobile ads because you’ve decided to switch to a mobile DMP.

But, what’s this?

It’s the end of the quarter, and your CFO has requested a meeting to see results from the campaigns but you aren’t prepared with the right information.

Yikes, I feel you. I really do. But don’t stress just yet.

Time and time again, marketers opt out of results measurement — a crucial part of all mobile advertising campaigns. And, thankfully, there are mobile analytics tools available that can help you overcome these uncomfortable talks with your CFO.

Services that utilize mobile ad analytics dashboards (Demand Side Platforms or DSPs) track the most valuable information about the people who click on your ads. They can help you adjust your campaigns in real-time, resulting in more relevant clicks and better mobile ad performance.

And yes, they make measurement and reporting easy, providing the transparency that allows you to track and report the key metrics that matter most to your brand.


Avoiding these common mobile advertising mistakes is important to the success of any mobile ad campaign. Why run the risk of getting demoted for continuing with your less-than-stellar strategy? Instead, implement my suggestions above.

And feel free to mention my name — I’m not scared of your boss.

New to mobile advertising? Take our full mobile advertising 101 course for free:

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4 Common Mobile Advertising Mistakes to Avoid at All Costs

A Journalist’s Guide to Sponsored Content Ethics

Freelancers aspiring to write for NPR might start by taking a spin through its ethics handbook, lengthy as it is.

That’s because the “living document,” available on NPR’s website, pertains to contract workers as much as staffers—and could have implications for freelancers’ broader suites of work, said Mark Memmott, who oversees the 20-section handbook as standards and practices editor.

“While it’s written to journalists who are in-house, the same principles apply to people in the freelance community,” said Memmott, who helps editors interpret how the ethics policy applies to specific situations.

But how should someone who works for a dozen clients with various funding models determine what constitutes a conflict? And—in an American economy that could be 40 percent freelance by 2020—is it enough to have a policy that doesn’t separately address the nuances of contract work?

For example, it’s generally agreed that staffers and freelancers alike shouldn’t cover a spouse’s company or political campaign. But what if a freelancer once contributed to an airline’s in-flight magazine and is then asked to cover the airline industry?

Kelly McBride, a media ethicist at the Poynter Institute in St. Petersburg, Fla., said such a circumstance doesn’t necessarily amount to a conflict. But editors and contributors should discuss such matters to be sure.

For these reasons, she doesn’t think that phrases like “above reproach” and “beyond the appearance of conflict” are helpful in written policies, or at least not as they pertain to freelance contributors.

“That [wording] doesn’t really acknowledge that most organizations are not above reproach the way they used to be,” she said. “You’re not paying freelancers a full-time salary, so it’s really hard to ask them to not take certain types of payments when that may be how they support themselves.”

That said, McBride said she understands the importance of holding freelancers to the same ethics codes as staff members, especially as the distinctions of employment status might be lost on readers and listeners.

Conflicts of interest

What’s perhaps most difficult to determine, let alone parse in a written policy, is whether a freelancer’s overall mix of work might be grounds for disqualification from contributing to a news outlet.

“If the bulk of their work is more on the public-relations side or the paid-content side, then it’s going to be very difficult for us to work with them on doing news pieces,” Memmott said of aspiring contributors. “I don’t know where the line is, but there’s a line that—when you step over it—it’s pretty hard to get back onto the other side.”

But with more publications opening their doors to sponsored or donation-supported content, and more companies skirting such limitations entirely to create their own content, lines between editorial and advertorial have blurred beyond recognition. While publications are navigating these new funding models for journalism, freelance contributors are trying to make a living at the frontlines of those changes.

Randy Dotinga, a freelance journalist for publications such as The Christian Science Monitor and president of the American Society of Journalists and Authors, said those lines are more difficult to navigate than ever before, with the emergence of sponsored content that could include writing for a company’s blog or contributing to one of those in-flight magazines.

“Sponsored content tends to pay quite a bit more, so a lot of journalists use it to subsidize the traditional journalism that pays less,” he said of ASJA members. “I always say, if you have a conflict, you should either disclose it or get rid of it. In this new era, with all these different types of writing, it makes it more difficult to figure out if you actually have a conflict.”

Making sure ethics policies are “published, posted, and sent to all freelancers” is key to ensuring their requirements can be met before accepting assignments, said Sue Schardt, executive director of the Association of Independents in Radio. Her organization has its own code of conduct, and she encourages acquirers of contributors’ work to ensure policies “are not onerous but are part of the daily routine of business.”

Mark Miller, managing editor of Marketplace, said its programs feature the work of more than two dozen freelance contributors each month, and its ethics policy attempts to address their unique circumstances, too.

Mostly, he said, it comes down to a conversation between the editor and contributor, as well as case-by-case decisions about potential conflicts of interest.

“I don’t have any problem asking a freelancer, ‘Tell me if there are any potential conflicts,’ and going through some specifics,” Miller said. “I think the bigger issue is just making sure that you do that on some sort of regular basis.”

AIR’s Schardt agrees and suggests that such conversations should become routine for editors who are working with a growing number of freelance contributors. AIR’s membership has grown by more than 80 percent over the past year, thanks in part to new opportunities for producers, such as podcasts. And the majority of its 1,300 members have three or four job titles that include positions as educators or editors as well as storytellers.

These changes are “really putting all of us into a position where we have to examine and decide over time: What is public service media? Our independent producers are on the front lines” of answering that question, she said.

A new approach to freelancing?

Many organizations’ ethics policies could go further, McBride said, by stating outright what’s expected of freelancers who operate in a decidedly different milieu than staff producers, writers, and on-air contributors.

After stating for years that its ethics policy also applied to independent contributors, The New York Times created a separate questionnaire for freelancers that helps them apply ethics policies by asking whether they have recently accepted free travel or gifts in exchange for coverage, for example.

Though it is far from foolproof, McBride said having a separate policy does avoid the pitfall of an organization’s guidelines being so vague that they become irrelevant to freelancers.

Without a separate policy, independence clauses such as this one in NPR’s handbook are difficult for freelancers to interpret: “We must seek permission in writing from our supervisors for all outside freelance and journalistic work, whether paid or volunteered, from written articles to speaking appearances.”

Dotinga said that in his line of work, that’s just not practical.

“There’s so much content that freelancers can produce over their careers and so many conflicts that can hide in the world of their work,” Dotinga said. “It creates all sorts of ethical issues for journalists and the people who hire us, like NPR.”

Memmott said one way NPR navigates such ethical issues is by promoting open dialogue between freelance contributors and their editors. Staff members can’t write about political causes with which their family members are active, for example, and neither can freelancers.

But what if a freelancer wrote for an organization several years ago and now wants to write about that organization?

“It may mean that we say, ‘No, thank you.’ It might mean that we ask a lot of questions and may be comfortable if there have been enough years since then, with a proven track record of independent journalism,” said Memmott, who encourages freelancers to mention any potential conflicts to their editors.

When it comes to travel for a story, the lines are more defined: “We pay our own way, and we have to be sure that even those who are coming to us from the outside are not being unduly influenced.”

That means that if a freelancer wants to explore a story for NPR that entails travel, he or she must eschew any offers of free travel and first ask an editor whether NPR will foot the bill, as it would for a staff reporter. Dotinga points out that many freelancers end up paying for travel at their own expense to avoid conflicts of interest while researching new stories. Sometimes they can be reimbursed by the publication.

In her book The New Ethics of Journalism: Principles for the 21st Century, McBride pushes back against old standards of independence to argue for a more measured approach that takes new types of content into account.

She said consumers of media today are less likely to believe that there are no conflicts of interest and more likely to be looking for transparency about those that do exist. That means freelancers have to be transparent with their editors—a task made easier by understanding ethics policies that function like a litmus test for weighing conflicts with outside work.

The real problem, McBride said, regardless of where and how the story is published, “is when the story you’re writing doesn’t hold up to journalistic integrity.”

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A Journalist’s Guide to Sponsored Content Ethics

What Can Defenders Learn From VTech?

The breach of VTechsketched-shield-300x171 in November 2015 raised red flags for parents across the U.S. and sparked discussions they had never considered before when buying children’s toys. After initial reports of a breach exposing personally identifiable data of its customers (despite VTech’s statement otherwise), the hacker released a limited set of personal messages and photos from VTech customers to prove a near-complete compromise.

Make no mistake, VTech was the victim of a crime. However, the immediate issue was the potential fallout for their customers and their children. And it’s here that VTech’s initial response made things worse not better. Thankfully, they’ve adjusted course and have been more open with information.

Let’s learn from this. Here’s what you can do as a defender to make sure your organization is prepared to handle a breach.

Communicate Openly

The time to figure out your post-breach communications plan is now. When dealing with the fallout from a breach, you want to be able to implement a step-by-step plan that is appropriate for the situation.

A basic outline of what you’re going to need includes the following key elements.

  • An open and honest email to customers that contains:
    • Specifics of the data that was stolen
    • Contact information to speak to someone fully informed of the situation and ready to respond immediately to their concerns (e.g., customer care)
    • An apology
    • A timeline for future communications
  • A press release that contains:
    • Specifics of the data that was stolen
    • The steps you’ve taken to inform your customers
    • A media contact for comment and additional information
  • An open and honest communication to stakeholders that contains:
    • Specifics of the data that was stolen
    • What is known so far about the mechanics of the breach
    • The steps you’ve already taken in response
    • The steps you plan to take
    • Who is the lead for communications
  • A public URL that you can use to gather information (like an FAQ):
    • This should be constantly updated as the situation evolves
    • Use this as the default resource to send everyone to
    • Don’t hide this away on a corporate site. Make sure it’s visible where your customers visit

These items should be written ahead of time in a customizable template. Remember, this is in addition to the internal response that you’ll require.

When you realize that you’ve been hacked, here are the steps you need to take to effectively communicate:

  • Acknowledge that there has been a breach and that you’re actively investigating it
  • Identify and inform affected customers
  • Publish the public URL for general awareness
  • Inform and brief stakeholders
  • Issue a press release with critical information and a point of contact

All of these should be written in a tone that is clear and apologetic. Don’t needlessly muddy the waters (e.g., VTech’s re-definition of personally identifiable information), try to deflect blame, or raise the point that you’re a victim too. You can provide an explanation and get into the specifics of how this happened afterwards.

The immediate goal is to reduce the impact of the breach.

This means ensuring that your customers have the necessary information as quickly as possible. If they need to take action (i.e. cancel credit cards, change account credentials, etc.), you want them to be made aware so they can reduce the chances of something bad happening.

Act Decisively

Once you start to respond to an incident, the process has five key steps:

  1. Detect
  2. Analyze
  3. Contain
  4. Eradicate
  5. Recovery

These steps are bookended by “prepare” and “improve/learn” and together these steps form the foundation of a solid incident response (IR) process.

Most often, the biggest challenges are faced in the “contain” step. This is often when the IR team is faced with tough decisions that directly impact the business.

VTech issued the following update on their FAQ 01-Dec-2015;

“As a precautionary measure, we have suspended Learning Lodge, the Kid Connect network and the following websites temporarily whilst we conduct a thorough security assessment.”

This is not something that any organization ever wants to have to write. But it’s 100% the right call despite the potential impact to the bottom line.

When is the right time to make this type of call? There’s no firm rule. It’s a judgment call based on the information you have at the time.

What you can do to make this easier is to work out possible scenarios ahead of time. This is an extremely difficult exercise to work through as it assumes your other work in defending the organization has failed. But it’s critical to work through these scenarios in theory and in practice (called a game day) in order to write a playbook for IR.

Part of this exercise is to determine who in the organization has the required authority to make the decision to shut down services. Hopefully you never have to make that call. But if you reach that point, you need to know who to call.

All of the processes you have in place with your security practice works toward never having to make a call to shutdown services. If you’re hacked and you have to make that call, you’re far better off working from the playbook you wrote ahead of time instead of calling an audible.

Know Your Exposure

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The most important thing you can do now to reduce the impact of being hacked is to review the data you are collecting and storing. By creating an inventory of the type of data you have, it is much easier to evaluate the risk you’re facing.

With the list in hand, you want to run through a very simple exercise. Put each data point on its own sticky note. Use the notes to combine various data points to create different points of view.

The goal of this plays on usability card sorting to find which data points pose more risk to your business when they are linked to other data points.

Using the VTech example, their app store requires a billing address, the social app links parents and children, and the messaging server temporarily stores photos and private messages. Individually each of these data points poses a risk. Combined, that risk escalates dramatically.

Mapping out all possible connection between all of the data points you collect and store lets you better identify risks and set the appropriate mitigations.

Those mitigations could entail;

  • Not storing the data at all
  • Isolating the data in separate backend systems
  • Ensuring that your monitoring practice is looking for warning signs of data aggregation

Until you map out the entire landscape of data you store and collect, you won’t know what level of risk you’re facing. Without that knowledge, how can you formulate an effective defense?

Prepare For The Worst

No one wants to be hacked. It’s a security team’s worst nightmare. You can reduce the impact of a breach by taking steps now.

  • Set out a communications plan. Create a few templates for key communications so you can fill in the details during the incident in order to reduce your response time
  • Practice and planning are key. Work through possible response scenarios ahead of time. Practice them. Make sure you know who has the authority to suspend services if you need to take dramatic steps to contain a breach
  • Know what data you are collecting and where you store it. Understand how those data points can be combined and how those combination affect the risk (and value) of the data. Add additional protections as appropriate

When you’re focusing on keeping the lights on or, worse, getting them back on. The last thing you want to do is to shoot from the hip. Writing out a clear playbook for all aspects of incident response is the key to a successful response.

A version of this article originally appeared on Trend Micro’s blog.

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What Can Defenders Learn From VTech?

How Blogging Can Help You to Source Work and Develop Your Career

The job market is a changeable and complex place, and one that is filled with subtle nuances. Take the largely unheralded differences that exist between a CV and a resume, for example, as while these two entities are often confused as the same thing the former is actually longer, more detailed and inclusive of a complete employment and educational history.

Paying attention to seemingly small details such as this is crucial, as it may prove the difference between success and failure as you seek out new opportunities and look to develop your career.

At present, we are seeing a global job market that remains relatively buoyant; with U.S hiring rates rising in February while the unemployment rate fell to an eight-year low of 4.9%. This type of competitive market makes the intricate details of your job search even more important, as those in the hunt for work tend to be more engaged and eager to take advantage of new opportunities.

How Blogging can help you to find work and develop your career

In this respect, job seekers must leave no stone unturned if they are to achieve their career aspirations. More specifically, you need to think creatively and adopt an extremely creative approach if you are to steal a march on rival candidates and impress potential employers.

Blogging provides a relevant case in point, as this offers numerous benefits as you look to develop your professional network and improve your visibility as a candidate. There has also been a huge rise in the number of career-related blogs during the last decade, creating an opportunity for insightful and proactive voices that are presented well.

So how exactly can blogging help you to develop your career and how can you capitalize on this? Consider the following: –

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Blog to become a smart networker and a thought leader

Regardless of your motivation for blogging, the aim of this exercise is always to create conversation and influence opinions. As a job seeker, you can use this to your advantage to achieve two specific goals.

Firstly, blogging provides a content platform from which you can network with prominent employers and experts within your industry. By researching relevant keywords and creating informative content that encourages interaction with these individuals, you can develop entry points into professional relationships and access potential job opportunities in the future. You may even have the opportunity to create guest content for relevant blogs within your niche, offering you access to an even wider audience and allowing you to extend your network further.

Secondary to this, blogging provides you with an opportunity to become an independent thought leader within your industry. While this is a concept usually associated with building trust between brands and customers, job seekers can also attempt this as a way of adding value to potential employers and sharing industry-specific knowledge that highlights their credentials.

Showcase a Portfolio of work

If you are familiar with the website development platform Strikingly, you will know that it is now possible to create a personal website in a matter of minutes. This platform has also evolved to incorporate simple blogging and social feed features, however, offering you an opportunity to publish regular content and share this across an integrated social profile.

So rather than simply creating an online resume or CV, why not conceive a personal website that includes an insightful and engaging blog? This not only serves as an online portfolio of your completed work or career achievements, but it also allows you to place these projects in context and provide regular reminders of your expertise, knowledge and ability to add value.

This combination of visual showcase and written blog is ideal for creatives in particular, especially who those who are looking to develop their careers and copywriters, visual artists or graphic designers. The fusion of words and graphical elements also makes your proposition more compelling, especially when you consider the logic which suggests that articles with rich-media get an estimated 94% more views than standard text pieces.

If nothing else, this will underline a proactive nature and enable potential employers to gain an accurate insight into your viability as a candidate.

Create a digital footprint and consistent personal brand

Blogging also helps you to capitalize on the trend for e-recruitment and virtual vetting, which is a process that starts whenever you apply for a job or reach out to an employer. Having a visible online blog draws recruiters and establishes a positive digital footprint, while also enabling you to offer relevant career information and provide practical examples of your expertise.

Going forward, this digital footprint can be expanded to create a personal brand that captures your core values as an individual. This is crucial in a competitive market, as employers are likely to process a larger number of applications for individual roles and may often be forced to make decisions based on personal attributes and the cultural dynamics of a firm.

By using your blog to share your personal aesthetics and innate philosophy as an employee (which should be published alongside cutting-edge industry commentary and insight), you can promote both your experience and your suitability as an individual.

Just keep in mind the importance of consistency, as your blog must continue to reflect core values even as the range of published topics diversifies.

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How Blogging Can Help You to Source Work and Develop Your Career