Chances are, that whatever you are planning to sell online, you will have a huge turnover of customers. With those big numbers you are going to encounter problems, it is guaranteed. So how should you manage these problems in a timely and professional way to provide the best possible customer service and get those customers telling all their friends how absolutely awesome you are? With the help of some kind folks who have been there themselves, we here at GetApp would like to show you how to start an online store and keep your customers happy.
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It is vital to be able to provide that personal touch, even with massive numbers of people to keep happy, perhaps even more vital in that case…
Zendesk is a customer service software. Groupon, Box, and Zappos use Zendesk to increase their productivity, lower costs and keep their customers happy. It has a simple design and is extremely easy to use.
The top team at Zendesk shared with us: “When eCommerce software company Shopify began to grow they replaced their existing ticketing system with Zendesk. Their problems with latency disappeared. For the first time, Shopify was able to accurately measure the productivity of its agents.”
Freshdesk is a customer service support software. They provide businesses with the tools they need to provide the best customer service. It includes smart automations, self service portals, community forums and more.
The fabulous folk at Freshdesk told us: “The guys at RibbedTee had their inboxes flooded with questions about their products and they just couldn’t manage, RibbedTee’s first goal when they started using Freshdesk was organizing all of the incoming questions. With the ability to truly collaborate without colliding with each other, RibbedTee has stopped worrying about the process and finally started worrying about the only thing that matters: customer happiness.”
Samanage is a service desk software. The usability makes for a great user experience and lets you do customization to match your brand.
The super Samanage guys shared this feedback from All Things Green with us: “The user interface is very simple. I. I would highly recommend Samanage to anybody that needs It or Help desk program. This program is designed to be used by everyone from beginner to expert. The support staff is available 24/7 if you have any issues. Set up is quick and easy, and they even offer a free trial”.
We hope that we have helped you to remember that your customers are gold, keep them happy and your business will thrive. The principal is the same for all business models…happy customers=return business + great word of mouth recommendations=profit.
If you are still in any doubt about the importance of using reliable apps and software to create your customer experience, read on for more great customer service apps. The right customer service app for your business will have a huge impact on how you deliver your customer service. If none of the above apps meet your needs then there are many more to choose from in our GetApp marketplace.
Apps to Give Your Online Store the Personal Touch
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