Three Tips for Selling Tickets Online

Online ticket vendors have huge customer turnover, but with big numbers come big mistakes. With a lot of competition, ticket vendors have little room for error; if your site doesn’t work, customers can easily go to another one.

Here’s some useful advice from experts in eCommerce software for online ticket sellers to ensure that you keep your customers happy and don’t send them to a competitor.

1. Listen to your customers

You need to be really good at customer service, making sure you deal with problems as soon as they arise. Listen to your customers and take the appropriate steps to resolve their issues. Using software like NetSuite SuiteCommerce will help you provide the best possible customer service. Having all of your stock management, inventory management, and customer information in one place will help you with efficiency when it comes to dealing with customer issues.

You can see what NetSuite does in the video below.

2. Choose software to improve your marketing strategy

Get ahead of the competition by marketing yourself well. Create a brand that makes your name stand out from the crowd, make sure your website can be easily found online, and establish your company as an authority in the industry. An all-in-one eCommerce and Marketing solution like Infusionsoft will make your life much easier when it comes to getting your name out there. With Infusionsoft, you can create your eCommerce site, manage your customers, and market your business on a ton of different channels.

Here’s how Infusionsoft works:

3. Make it work

Technical issues are the biggest customer complaint for any business. For eCommerce vendors, and particularly for people selling tickets online with a large volume of traffic, these problems are increasingly significantly.

Use a platform that’s known to work to reduce problems and keep complaints at a minimum. An eCommerce software with an amazing track record is PrestaShop, proving that functionality is crucial, especially with high traffic eCommerce sites. If you’re just starting out and have little or no budget for eCommerce software, PrestaShop is ideal because it’s free, taking the pressure off to give you space to concentrate on other aspects of your business.

Three Tips for Selling Tickets Online