Who wouldn’t love to have the ability to simply put their foot down on the bugs that periodically crop up within their lines and lines of code? Sadly, you can’t use “brute force” in issue-tracking. Efficient issue-tracking calls for a streamlined, surgical approach – and every surgeon needs the right instruments! With that in mind, we’ve put together this list of the best apps to help you do just that.
With the apps on this list, you’ll be able track and treat issues with professional results. We’ve considered the unique positioning of each of these apps in an effort to compile the seven best issue-tracking apps while acknowledging that some apps are aimed at specific types of teams.
Let’s roll up our sleeves and take a look at the most effective issue-tracking apps around.
JIRA
At the top of our list is the app we use here at GetApp, JIRA.
JIRA is a complete project management solution that helps you plan, track, and follow teams with ease. One of the more alluring aspects of using JIRA is its strong focus on issue-tracking.
Bug tracking brought to the forefront of this all-around able project management app wherein issues are given full focus.
What’s more, JIRA allows you to add incentive to issues to help motivate your team to seek speedy, effective resolutions to bugs that crop up.
JIRA features:
- Complete project tracking
- Centers on issue-tracking
- Agile, Scrum, and Kaban
- Browser-based mobile
- OpenSocial gadgets
- Large library of add-ons
- On-demand or hosted
- Gamification
JIRA works well for us, and we think it will work well for a variety of businesses. The only downside to JIRA: no native mobile apps.
Kayako
Kayako distinguishes itself on our list for its being geared for customer-facing issue-tracking teams.
Kayako is a complete project management solution (like JIRA). But Kayako brings together a help desk solution with issue-tracking in an integral way.
Kayako has been around since 2001, making it one of the most evergreen solutions on this list. Kayako is a very easy-to-use solution that, as our review from earlier this year points out, is highly intuitive, even to first time users.
Kayako allows customer issues to enter into the platform and be directed to the issue-tracking team member who can tackle the problem. From there, it’s easy to track and resolve the issue. This brings to your business the two-fold benefit of tracking and fixing bugs, while maintaining happy customers.
Kayako features:
- Complete project tracking
- Customer support-focused
- real-time visitor monitoring
- Self-service help desk
- Custom ticket fields
- Mobile – iOS, Android, Windows, Blackberry
Kayako is a well-rounded, customer-focused bug-squashing solution – just like your business, huh?
Freshdesk
Freshdesk has a fun company culture and a total dedication to creating happy customers (yours as well as theirs.)
Freshdesk makes the list of best issue-tracking apps for its commitment to helping you and your deliver on the promises you make your customers. In the present business environment, often it is merely delivery that differentiates one company from another. Freshdesk understands this, and the app makes it simple to do just that.
Freshdesk features:
- Complete project tracking
- Strong community implementation
- Support automation
- Support for multiple products/
- Gamification
- Mobile – iOS, Android, Windows, Blackberry
Freshdesk is an ideal issue-tracking app for a range of businesses, from lone freelancers to large enterprises – and small- and medium-size businesses in between.
EasyProjects
EasyProjects is an aptly-named issue-tracking app.
EasyProjects earns its place on our list by making it easy for even the most disorganized of us to bring order to chaos.
As a complete project management solution, EasyProjects sports a highly intuitive “all-seeing” interface that makes it easy to view audit trails, status indicators, deadline information, and more.
EasyProjects features:
- Complete project tracking
- Comprehensive dashboard
- Extensive analytics and reporting
- On-demand and hosted options
- Email alerts
- Mobile – iOS, Android, Windows, Blackberry
If you’re like us, you are looking to keep it simple. EasyProjects stands out from the pack by delivering on its name.
VivaDesk
VivaDesk is an issue-tracking app that brings fixes to life.
VivaDesk is among the most versatile of the offering on our list, as it is in use for everything from IT to marketing.
VivaDesk excels at sorting tickets of different issue types into manageable groupings. From there, the app makes it easy to track and manage the bug fix.
VivaDesk features:
- Comprehensive dashboard
- Multi-channel support
- Analytics and reporting
- Automated escalation
- Audit trail
- Mobile – iOS, Android, Windows, Blackberry
VivaDesk takes issue-tracking as seriously as you and your customers do!
SpiraTest
If your business needs to test its applications to troubleshoot problems, you will want to give SpiraTest a closer look.
SpiraTest specializes is a quality assurance and testing solution at its core. Within that context, this app manages fixing defects and bugs efficiently.
SpiraTest makes it equally as simple to track manual tests as it does automated ones, allowing you to nail down all the mission-critical issues that spring up.
- SpiraTest features:
- Intuitive user interface
- Testing-focused
- Manual and automated testing
- Browser-based mobile support
If you need an issue-tracking app geared at testing and you can live without a native mobile app, SpiraTest is the bug buster for you.
Zoho BugTracker
Zoho is known for its wide range of cloud apps for business. The most beautiful thing about Zoho is how well its various browser apps work together, share resources, and streamline customer service and other management tasks. You can practically run your entire business on Zoho.
Zoho BugTracker presents the pertinent information to squelching bugs in an intuitive dashboard layout, including now with Kanban View.
Zoho BugTracker features:
- Bugs that you can customize, automate, organize and manage
- An admin overboard team dashbaord
- Give each development team its own space to create modules
- An integration with GitHub social coding software
Zoho brings to bear its robust resources for the benefit of you and your customers, allowing you to handle bug-tracking with confident ease.
Are you using the best issue-tracking app for your business?
You can find a complete list of all the best issue-tracking apps on the Web right over here.
via Business 2 Community http://ift.tt/1wFVW8z
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