PUNCH IT – Service and Email

Email and Service together can make for a powerful one-two punch!

Email is definitely coming back stronger than ever. With smartphones, people are looking more and more at their email stream like never before. People are getting tired of going to apps to get information and are finding information contained in emails to be easy to read and react.

• Emails can offer your phone contact information with a single click of a link


• People can get to your website in one click.


• People can easily click on image links and .pdf links.

Great Enhancer to Voice-Mail

Another awesome way to use email is your voicemail message. Tell people to leave a message or send you an email and spell out your email address on your message. Most people would rather send an email these days than leave a voice-mail message.

Let People Know Who You Are

The other key here, is to make sure your email address has your name contained in it. Too many times you will see first initial, last initial and last name all together (How is this being personal?) You should at least have your first name contained in your email name and better yet, your first and last name. If you make your email name personal, people will connect with you. This true both personally and professionally.

Show Clients You Care by Calling them by Name

Make sure you always put the person’s name at the top of the email. People are getting lazy in the text-message culture. A number of people don’t put the person’s name at the top of the email message. People like to be addressed by their first name and it helps insure that the person you are writing to has their attention.

Give People Your Contact Information to Better Serve Them

Make sure you have an email signature with you company logo and contact information. Give People a way to follow-up with you if they need to get a hold of you.

Mobile Culture

Today’s mobile culture is encouraging all of us to provide service in a more clean and direct manner. Sending information by email helps get our messages across to people and allows others to respond back to us in a very effective and efficient manner. By making a few little adjustments and incorporating email into other processes, (voice mail) you will find more effective ways to communicate with other people and ultimately you will see improved communication.

Start punching it today, by combining email with the way you service your clients.

PUNCH IT – Service and Email